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John Smith/VIEWpress via Getty Microsoft today unveiled a suite of tools and integrations designed to eMicrosoft today unveiled a suite of tools and integrations designed to empower frontline workers across the globe. Central to this release is an innovative Copilot offering, which harnesses the capabilities of generative AI to enhance the efficiency and effectiveness of service professionals on the frontline. The tech giant underscores the considerable magnitude of this workforce, estimating their global count at 2.7 billion, more than twice the number of desk-based workers. These individuals perform diverse roles, from customer-facing associates to dedicated healthcare providers and operational stalwarts who navigate on-site tasks.mpower frontline workers across the globe. Central to this release is an innovative Copilot of…
