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Klarna, the $7 billion “buy now, pay later” startup with celebrity investors like Snoop Dogg, recently experienced a rare public dispute over who would serve on the board. While the complexities at Klarna remain unique to that company, the issue highlights that building a startup isn’t always smooth sailing. Conflicts can build from within — and Harvard Business School professor Noam Wasserman claims that 65% of high-potential startups fail due to conflict among co-founders. Luckily, experts have strategies that startup founders can use to approach conflicts constructively....
