How do we plan predictably great social programs that go beyond the empty promises of viral to deliver sustained advocacy and business results
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How do we plan predictably great social programs that go beyond the empty promises of “viral” to deliver sustained advocacy and business results?
A quick scan of what won at Cannes this year shows a lot of creative diversity – from raising disease awareness, to social grassroots for civic good, toinstilling safe behavior among passengers. Creativity is one thing. Planning rigor is another.
Despite this diversity of work, there is a predictable way to plan creative, effective work for programs with social media at their core. It is no surprise that our planning framework, like others in play, features the fundamentals of defining the business objective, converting learning into insights, creating and expressing great ideas across platforms, constant evaluation, and optimization. But great social planning goes beyond these fundamentals.
Why do we need a “social” way to plan?
Planning tools help
Mindful of these shifts and barriers, we set out to revise our framework that serves as a planning blueprint for our teams across the globe. This is not a checklist. It's bigger than that. It's an app store stocked with tools and templates for planners and digital strategists throughout the network to use in the course of their work.
We've built a Social Persona that brings real people – what they really do in social - into the too often bland world of generic archetypes. There's a simple yet powerful diagnostic tool designed to easily assess a competitive set of brands against five categories. There's a customer journey model that takes research and predicts where social media can provide a brand with the most lift, helping to guide resource and investment decisions.
This is how we turn an understanding of human behavior online into an integrated program aligned around a core strategy and measure the results. How do you plan?
John Bell is global MD of Social@Ogilvy and he publishes the social media
business blog The Digital Influence Mapping Project. Find him on Twitter at @jbell99.